Ham Radio Deluxe released a statement

Ham Radio Deluxe released a statement

I want to make a statement of apology on behalf of HRD Software.

We regret that we have been unable to maintain our high standards of quality in our service to one of our customers. I have reached out to this customer to correct this regrettable situation. I am looking forward to speaking with him.

We apologize for what has happened here. I have stepped in and personally taken corrective actions to ensure that this mistake does not get made again.

It is not the policy or practice of HRD Software, LLC to retaliate, in any way, when negative reviews are made about our company, its products, or our employees. If this has happened in the past, I'm sorry. It won't happen again. We will strive to avoid, even the suspicion of, such things in the future.

Best wishes in your continuing enjoyment of our hobby.

http://forums.qrz.com/index.php?threads/ham-radio-deluxe-support-hacked-my-computer.547962/page-37#post-4073452


Ham Radio Deluxe Support hacked my computer

There is probably a phone-home component to the software, but since I did not have to enter a key to install a minor build of the same version, it probably wouldn't have phoned home.
But the smoking gun is in the ticket. Rick stated 3 times, " we put you on a blacklist in the code.". There is a reasonable inference to be made....."the code" is the code in the executable I was instructed to download. The bottom line is, it worked before the download, it stopped working after the download, and the seller of the software stated that it was because my callsign was blacklisted "in the code".
https://drive.google.com/file/d/0B6Akyll6a9LjZXB5cVZtaVBiZk0/view

A look at the business side of Ham Radio Deluxe - I found this very interesting:
http://goo.gl/i8dGNa


Dan D'Eon (@DanLDEon)
#HamRadioDeluxe cripples customer's rig after a poor review & #QRZ scrubs his post. #BadPublicity #hamr reddit.com/r/RTLSDR/comme…


4 comments:

  1. Anonymous21:15

    "It is not the policy or practice of HRD Software, LLC to retaliate, in any way, when negative reviews are made about our company, its products, or our employees. If this has happened in the past, I'm sorry. It won't happen again."
    Fact is, it has been the policy. There is little doubt of this. It did happen - so to say, "...if this occurred..." demonstrates that they've not owned this yet.
    Yes, they corrected the issue, but only after people started posting uninstall screenshots, only after it became the outrage de jure.
    It took the CEO to step in and fix this?

    ReplyDelete
  2. Anonymous13:11

    Wow.
    They refuse to admit that they blacklisted people, and state that it wasn't policy to do so, despite evidence to the contrary.
    Their refutation of the term blacklisting isn't even what people were complaining about, as I understand it.
    They end with an apology, though, but only after refuting the issue earlier.


    https://www.reddit.com/r/amateurradio/comments/5ja5ir/hrd_owners_just_dont_get_it/

    ReplyDelete
  3. Anonymous13:15

    This issue, for me at least, was a dead horse on their first issued statement. So this further 'clarification' to me is just angling.
    Here's the deal, dude: people posted negative reviews of your product-- after they purchased it, had issues, tried to resolve the issue through their purchased technical support, and were essentially told to piss up a rope. Your company retaliated by blacklisting them. You did that, so own it. Apologize for it, make amends to the customers you retaliated against, and move on. This whole idea that you can parse semantics on what is or is not blacklisting - when people have detailed, "Here's a list of negative reviews on the left, and here's that person's callsign, blacklisted, by a telnet query from your own server on the right, is the dictionary definition of digging yourself deeper. We aren't dumb, and you're making yourself look foolish.

    ReplyDelete
  4. Anonymous04:39

    Press Release

    HRD Software, LLC

    HRD SOFTWARE, LLC ANNOUNCES
    DEPARTURE OF CO-FOUNDER, RICK RUHL, W4PC
    TO PURSUE OTHER INTERESTS

    Tampa, FL; Dallas, TX; St. Paul, MN — December 31, 2016

    HRD Software, LLC., producer of Ham Radio Deluxe, the world’s leading software application suite for ham radio operators, announces the departure of co-founder, Rick Ruhl (W4PC) to pursue other interests. This change becomes effective as of December 31, 2016.

    “After twenty years, I’m retiring from the ham radio market,” stated Ruhl.

    Co-founder, Michael Carper (WA9PIE) continued, “Ham Radio Deluxe software would have been abandoned in 2011 without Rick’s partnership. Over the past five years, we have introduced many new features and resolved many long-standing defects in the software. Rick’s day-to-day leadership in running the business has contributed to the vitality and functionality of Ham Radio Deluxe.”

    Co-founders Carper and Randy Gawtry (K0CBH) expect that there will be a transition period that will begin in early 2017.

    “On behalf of the entire company, I would like to thank Rick for his contributions over the past five years and wish him well in his future endeavors,” concluded Gawtry.

    HRD Software, LLC expects to release a revised End User License Agreement shortly to modernize and renew our commitment to our customers.

    About HRD Software, LLC

    Founded in 2012, HRD Software, LLC. produces and sells the Ham Radio Deluxe software suite for the amateur radio industry. Ham Radio Deluxe is the only fully integrated software suite for amateur radio that includes rig control, logging, digital modes, rotator control, and satellite tracking.

    As always, Ham Radio Deluxe is free to try before you buy for 30 days.

    CONTACT:

    HRD Software, LLC
    (813) 434-4650
    Sales@hrdsoftwarellc.com

    Purchase and download Ham Radio Deluxe 6.3 at http://www.ham-radio-deluxe.com
    HRD Customer support: http://tickets.hrdsoftwarellc.com
    HRD Peer Support Forum: http://forums.hrdsoftwarellc.com
    HRD YouTube Channel: http://www.YouTube.com/hrdsoftware

    http://forums.hrdsoftwarellc.com/forum/hrd-6-x-peer-support-forums/hrd-annoucments/40696-important-news-regarding-hrd-software-llc

    ReplyDelete

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